Faqs

📦 When will my order arrive?
All orders are shipped directly from our warehouse in Tours, France. Typical delivery times are as follows:

France: 2–4 business days
Europe: 3–7 business days
Worldwide: 7–14 business days

Once your order has been dispatched, you’ll receive an email confirmation containing your tracking number and link so you can monitor your shipment in real time.

🌍 Do you ship internationally?
Yes! We proudly offer worldwide shipping to most countries. Delivery times and courier options may vary depending on your location, but we always strive to ensure safe and timely delivery.
To confirm shipping availability, simply enter your address during checkout.

🔍 How can I track my order?
After your order is shipped, you’ll automatically receive an email with your tracking details. You can use this link to check your parcel’s progress anytime until it arrives at your doorstep.

💳 What payment methods do you accept?
We accept a wide range of secure and reliable payment options, including:

  • Visa

  • Mastercard

  • PayPal

All payments are SSL encrypted and processed through trusted gateways to ensure your financial data remains completely protected.

⏳ What if my order is delayed?
Delivery times may occasionally be affected by factors beyond our control, such as customs clearance, public holidays, extreme weather, or courier delays.
If your order hasn’t arrived within the estimated timeframe, please contact us at info@joahis.com with your order number, and our support team will assist you promptly.

🔁 Can I return my purchase?
Yes — we accept returns within 30 days of delivery, provided that the item is unused, undamaged, and in its original packaging.
Please reach out to us before sending your item back so we can provide return instructions and the correct return address.

❗ What should I do if I receive a damaged or incorrect item?
If your order arrives damaged, defective, or incorrect, please notify us within 7 days of receiving it by emailing info@joahis.com.
Include your order number and clear photos of the issue — we’ll arrange a replacement or refund at no additional cost to you.

💬 Need more help?
Our team is always happy to assist you.

📧 Email: info@joahis.com | 📞 Phone: +33 6 24 58 79 31
🕘 Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (CET)